Windows 8 Connection Instructions

by | Apr 7, 2020 | My Connectivity

  1. From the Start screen, find and click the tile for “Desktop”.
  2. Click the Wireless Connection Icon in the tool bar at the bottom right side of your desktop.
  3. Find and click on your community WiFi, and then connect.
  4. Then, open your Web Browser (Internet Explorer, Firefox, Chrome, etc.).
  5. You will be prompted to enter your voucher required to access the network.
  6. Once connected please browse responsibly.

NOTE: These instructions apply to the Windows connection utility only. If you use a third-party wireless connection utility (Linksys, Dell, DLink, etc.), please consult your user’s manual.

Windows 7 Connection Instructions

by | Apr 7, 2020 | My Connectivity

1. Click the Wireless Connection Icon in the toolbar at the bottom right side of your desktop.
2. Find and click your community WiFi network and then click Connect.
3. Open your Web Browser (Google Chrome, Internet Explorer, etc). Browse to a new website.
4. You will be re-directed to the login / splash page and prompted to enter the voucher required to access the network.
5. Enter your voucher and click “Login”.

NOTE: These instructions apply to the Windows connection utility only. If you use a third-party wireless connection utility (Linksys, Dell, DLink, etc.), please consult your user’s manual.

Which Devices Are Not Supported?

by | Apr 7, 2020 | My Connectivity, My Premium Devices

Devices Not Supported Frequently Asked Questions:

Question: Why are certain devices not supported?

Answer: All devices on the network are isolated from communicating with other devices for security purposes, as a result, certain devices which require communicating with other devices over a local area network will not work properly because they are isolated from one another.

Question: Which devices are not supported?

Answer: Our current list of non supported devices includes:

  1. Amazon Echo
  2. Apple TV (Casting / sharing screen only)
  3. Baby Monitors
  4. Google Chromecast
  5. Wireless Security Cameras
  6. Smart Home Devices (Philips Smart Bulbs, Smart Home Controllers, etc)
  7. Wireless Printers
  8. Sonos one speaker

How to Clean Up Your Windows Computer

by | Apr 7, 2020 | Windows PCs

Overview of the process:

  1. Download required software.
  2. Un-install any programs or software you do not need or want.
  3. Remove any viruses, spyware, malware, etc.
  4. Clean up your computer using CCleaner.
  5. Clean up the registry.
  6. Run a disk defrag.

Step 1: Here’s all of the utilities to download:

Malwarebytes:
https://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

CCleaner:
https://download.cnet.com/CCleaner/

Disk Defrag:
https://download.cnet.com/Auslogics-Disk-Defrag/3000-2094_4-10567503.html

Note: The links may change in the future. All utilities are available from ww.Download.com. If one of the links we provided does not work, simply visit www. Download.com and search for the program to download the latest version.

Step 2: Un-install any programs or software you do not need or want.

Go through Control Panel >> Programs and Features and un-install any programs you do not need or any programs that look like they could be spyware or anything to do with pop ups, malware, etc.

Step 3: Remove any viruses, spyware, malware, etc.

Next, run Malwarebytes. Do the full scan, it may take a while, but it’s worth it.

Step 4: Clean up your computer using CCleaner.

Next, run CCleaner a couple of times. You will find it will catch more items each time.

Step 5: Clean up the registry.

Next, run the “Registry” clean up inside CCleaner a couple of times. Be sure to save a backup file of the registry each time. It’s a good idea just in case something gets messed up, though I’ve never had that happen.

Step 6: Run a disk defrag.

Next, run the Disk Defrag software and it will re-organize the data on your hard drive for optimal speed and reduce file fragmentation.

Nintendo DS: How to find your Wireless MAC Address

by | Apr 7, 2020 | My Premium Devices

To find your Nintendo DS’s MAC address, you will need a WiFi-enabled game for the Nintendo DS. From the official Nintendo WiFi website:

The MAC address of the Nintendo DS can be found by going to the Nintendo Wi-Fi Connection Setup in the game’s menu.

  • Select [Options],
  • Select [System Information].
  • The MAC address is displayed on the top line.