Here are a few steps to help you determine your version of Windows:
- Hold down the Windows key (usually located between the left “Ctrl” and left “Alt” keys on the keyboard) and then press “R” once.
- Once the Run dialog box displays, enter “winver” (it stands for Windows version) and press the Enter key.
- A dialog box will show up, you will see the Windows version (Windows 2000, XP, Vista, 7/8/10) and whether is Home or Professional. If it easier for you, you can take a screenshot and attach the screenshot/picture to the email. (Note: We cannot receive embedded photos/files, only attachments.)