Here are a few steps to help you determine your version of Windows:

  1. Hold down the Windows key (usually located between the left “Ctrl” and left “Alt” keys on the keyboard) and then press “R” once.
  2. Once the Run dialog box displays, enter “winver” (it stands for Windows version) and press the Enter key.
  3. A dialog box will show up, you will see the Windows version (Windows 2000, XP, Vista, 7/8/10) and whether is Home or Professional. If it easier for you, you can take a screenshot and attach the screenshot/picture to the email. (Note: We cannot receive embedded photos/files, only attachments.)