Question: What the difference between increasing/decreasing my voucher, versus clearing/resetting my voucher?

Answer: If you are replacing a device, such as a lost/stolen/older laptop, tablet or cell phone and the total quantity of your devices does not change, you would simply want to reset/clear your voucher. If you are adding additional devices, you would want to submit an increase voucher request. If you already are paying for additional standard devices and you need to decrease the amount if you no longer have, or want, additional devices, you would want to submit a decrease voucher request.

Question: How much does it cost for additional Standard Devices?

Answer: Any additional standard device beyond the initial four will be charged at a rate of $5.00 per device, per month.

Question: Where do I pay the fee for the additional Standard Device(s)?

Answer: The fee will be added to your monthly rent payment.