What is considered a Premium Device?

Premium Devices include, but are not limited to:

  • Amazon Fire Stick
  • Apple TV
  • Blu Ray Player
  • Android Streaming Box
  • Microsoft XBox
  • Nintendo Switch
  • Nintendo Wii
  • Roku
  • Roku TV
  • Sony Play Station
  • Smart TV

Each Premium device will be charged $10.00 per device, per month, and has a higher download speed. The fee will be added to your monthly rent payment.

How do I add my Premium Device onto the network?

Premium Devices must be hard coded onto the network for them to work properly. To add your Premium Device onto the network, please follow these steps:

1. Please go to: www.mywifihelp.com/submit-service-ticket/
2. Fill out the “Your Information” section.
3. Then select “My Premium Device” under “How can we help you? >> I need help with:”
4. Select “Add Premium Device” under “Would you like to Add or Remove Premium Device?”
5. You will need to select your device from the list. If it’s not listed, select Other (Please Specify).
6. You will need to enter the WiFi/Wireless MAC address of your device.
7. Submit the form. You will be notified when your device has been added onto the network.

What is a MAC Address?

What is a MAC address?

Whether you work in a wired network office or a wireless one, one thing is common for both environments: It takes both network software and hardware (cables, routers, etc.) to transfer data from your computer to another—or from a computer thousands of miles away to yours.

And in the end, to get the data you want right to YOU, it comes down to addresses.

So not surprisingly, along with an IP address (which is networks software), there’s also a hardware address. Typically it is tied to a key connection device in your computer called the Network Interface Card, or NIC. The NIC is essentially a computer circuit card that makes it possible for your computer to connect to a network.

A Network Interface Card turns data into an electrical signal that can be transmitted over the network.

NIC (Network Interface Connection – Your WiFi adapter) and MAC Addresses

Every NIC has a hardware address that’s known as a MAC, for Media Access Control. Where IP addresses are associated with TCP/IP (networking software), MAC addresses are linked to the hardware of network adapters.

A MAC address is given to a network adapter when it is manufactured. It is hardwired or hard-coded onto your computer’s network interface card (NIC) and is unique to it. Something called the ARP (Address Resolution Protocol) translates an IP address into a MAC address. The ARP is like a passport that takes data from an IP address through an actual piece of computer hardware.

Once again, that’s hardware and software working together, IP addresses and MAC addresses working together.

For this reason, the MAC address is sometimes referred to as a networking hardware address, the burned-in address (BIA), or the physical address. Here’s an example of a MAC address for an Ethernet NIC: 00:0a:95:9d:68:16.

As you’ve probably noticed, the MAC address itself doesn’t look anything like an IP address (see yours here). The MAC address is a string of usually six sets of two-digits or characters, separated by colons.

Some well-known manufacturers of network adapters or NICs are Dell, Belkin, Nortel and Cisco. These manufacturers all place a special number sequence (called the Organizationally Unique Identifier or OUI) in the MAC address that identifies them as the manufacturer. The OUI is typically right at the front of the address.

For example, consider a network adapter with the MAC address “00-14-22-01-23-45.” The OUI for the manufacture of this router is the first three octets—”00-14-22.” Here are the OUI for other some well-known manufacturers.

Dell: 00-14-22
Nortel: 00-04-DC
Cisco: 00-40-96
Belkin: 00-30-BD

Android OS Connection Instructions

  1. From the home screen of your device, select Menu, Settings. Under Settings, select Wireless and Networks. Touch to turn on WiFi, then, select Wi-Fi settings.
  2. Scan for available WiFi networks and displays the names of those it finds. Select your community name.
  3. Open a web browser, you will then be prompted to enter your voucher. This is required to access the network.
  4. Once you have connected to WiFi, please browse responsibly.

iPad / iPhone / iPod Connection Instructions

  1. Locate the Settings icon on the main menu. Select Settings, and then select Wi-Fi.
  2. The device will now search for available wireless signals. When it has finished, click on your community name to connect.
  3. Enter the voucher required to access the network.
  4. Once you have connected, open Safari and please browse responsibly.

Windows 8 Connection Instructions

  1. From the Start screen, find and click the tile for “Desktop”.
  2. Click the Wireless Connection Icon in the tool bar at the bottom right side of your desktop.
  3. Find and click on your community WiFi, and then connect.
  4. Then, open your Web Browser (Internet Explorer, Firefox, Chrome, etc.).
  5. You will be prompted to enter your voucher required to access the network.
  6. Once connected please browse responsibly.

NOTE: These instructions apply to the Windows connection utility only. If you use a third-party wireless connection utility (Linksys, Dell, DLink, etc.), please consult your user’s manual.